FAQ's
How can we help?
Booking/Inspection FAQ's
How do I book an interim inspection? Simply complete our online booking form, email us at contact@inventoire.co.uk or call 0118 995 2519. InventoryBase account holders can make bookings direct via their dashboard.
Does the inventory report need to be signed? It is not a legal requirement for reports to be signed but it is highly recommended to avoid any issues should there be a dispute. We can share the report directly with required parties and monitor signature returns. Parties that are signing will get an automated email reminding them to sign if they have not after 3 days of receiving the report. We record when reports have been sent, who they have been sent to and can see when the link to the report has been opened. We also have a disclaimer that states: "This report must be electronically signed by the tenant(s) and returned to the issuing agent within 5 working days from receipt of this report. If the report is not returned by the tenant(s) within this time-scale, any future discrepancies or requested amendments will not be admissible and the report will be deemed as accepted full and final by both landlord/managing agent and tenant. Tenants can make any amendments by clicking on the ‘tenants comments’ box to the right of each item and have five working days to make any comments or raise any queries. Note that additional comments must be made online and pdf documents cannot be accepted."
What do I need to confirm my booking? Please send us the full address of the property, how many bedrooms it has if it's furnished, if it's a house or flat and how we can get access. We will need the tenant's details to arrange the booking directly if we are meeting them; alternatively, we can give you some time slot options for your tenants.
What's the difference between an inventory and an inventory check-in? Inventory only reports do not include smoke alarm testing, key details or meter readings. This does mean that the booker/landlord or agent must document this information (smoke alarm testing and logging is a legal requirement). Most of our client’s opt-in for a full inventory check in report so that all information is in one place for ease at check out.
Do Tenants have to be present for check-in or check-out? No. We regularly conduct both inspection types in the tenant’s absence. Reports are sent to the booker within 48 (and landlord/tenant if required) and all parties have 5 days to add any additional comments or photos they feel necessary. Tenant signatures are not acquired on the day but can be requested upon completion of the report.
How do I make a booking? There are several ways to make a booking to suit you. Either email us at booking@inventoire.co.uk, complete our online booking form or if you have a client account simply log into InventoryBase. When you make the booking please provide us with the following to ensure you get the right inspection and the right quote. Report type required Full property address How many bedrooms Furnished or unfurnished How we get access and where keys should be returned Meter locations if known
Do you collect keys? Yes. We can collect and deliver keys within a 20-minute journey time of the property. An essential collection at a greater distance may be possible. Some clients post our keys, leave them in a key box or meet the clerk at the property. We will happily accommodate key collections when & where we can. Just speak to our back office team who will work with you to find a solution.
Inventoire FAQs
Do you have insurance? Yes. We have public liability insurance and public identity up to £2million. Email us at contact@inventoire.co.uk if you would like us to provide you with a copy.
What industry bodies do you belong too? We are proud to be accredited by the TDS.
What industry bodies do you belong too? We are proud to be accredited by the TDS.
Report Types FAQ’s
Do you have insurance? Yes. We have public liability insurance and public identity up to £2million. Email us at contact@inventoire.co.uk if you would like us to provide you with a copy.
What's the difference between an inventory and an inventory check-in? Inventory only reports do not include smoke alarm testing, key details or meter readings. This does mean that the booker/landlord or agent must document this information (smoke alarm testing and logging is a legal requirement). Most of our client’s opt-in for a full inventory check in report so that all information is in one place for ease at check out.
Payment FAQ’s
How much does it cost? Please see our pricing page; click here for the costs of all our services. Note that unfurnished is only white goods, furnished is the main items of furniture within a room. Heavily furnished may incur extra costs. We are happy to give you a price estimate. If you are not sure but our prices contact us. Please note that for non-account holders, an invoice will be raised when the report is complete, and payment is required before release.
When do you require payment? Private landlords & new clients will need to pay prior to release of the report. We will work with agents regarding payment terms, which is a standard of 14 days, but the maximum terms are 30 days maybe agreed.
Can I pass on the charge to my tenants? No. As of the 1st June 2019, you may not charge any admin fees.
InventoryBase FAQ’s
What is Inventory Base? Our cloud-based inventory software where we store all our reports and manage inspection. Account holders can make direct bookings, download reports, manage inspections, monitor signatures, send us booking changes and view their entire portfolio on a dashboard. See more details how InventoryBase can save you valuable admin time or request a demo here.
What are live inspections? A new and covid-safe way to conduct your interim inspections via InventoryBase. Tenants receive a live video call and are guided through the inspection with one of our qualified clerks. The reports are exactly the same as our standard visits and all comments are from the clerk not the tenant.
Covid-19 FAQ's
What covid-19 protocols are in place? Yes. In-line with HSE and Goverment guidance we have strict protocals in place togetehr with a comprehensive risk assessment. Any questions please reach out.